Configure your box office for high-volume on-site ticket printing (conference badges, wristband tickets etc.)
It is recommended that this process be commenced at minimum 6 weeks prior to your event to allow for adequate time for training staff and hardware rental (if applicable).
Introduction
Use this guide to learn how to set up ticket printing at your event box office, using a Zebra printer.
The Zebra printer can be used for fast, reliable and high-volume printing at the box office of your EventsPass powered event.
Example scenarios where this printing configuration may be required:
- You are running a conference or other similar event, and ticket holders and delegates must attend your box office to exchange the ticket in their ticket confirmation email for an official conference badge
- Any other event, where the ticket holder must first exchange the ticket in their ticket confirmation email for an official 'box office ticket' (for example, a wristband style ticket)
Please note that this is not a guide to creating customized pre-printed box office tickets. Please see here for instructions on this process.
Pre-requisites
Before attempting to follow this guide, please ensure you can meet ALL prerequisites below:
- Your event ticketing has launched via the EventPass platform
- You have a powered box office area on-site at your event, which can house the printers, box office staff and EventsPass Check-In devices
- A stable internet connection at all times.
- Staff and/or volunteers who are confident using smartphone apps, scanning tickets, and can follow training material.
Note: venue supplied free Wi-Fi is not adequate when you require box office printing.
Configuring your event settings for box office printing
Configure badge templates for your event (design instruction for the printer)
Before on-site printing can occur, you will need to update your 'badge templates'. This is the design/layout instructions sent to the Zebra printer and is distinct from the 'ticket design' step when you initially created your event (which is the design used in the PDF ticket that is sent to the customer's email).
To add or edit the badge templates, go to the 'Bade Templates' menu below.
The Badge Templates create and edit window will load.
Some templates may already be present. This is normal.
Each event and print configuration may have unique badge template requirements. Please liaise with the EventsPass team to understand the code that should be used for your situation.
To add a new template, simply click the 'Add New Badge Template' button and complete the fields as instructed by the EventsPass team.
To edit or delete an existing template, simply click the corresponding buttons underneath the 'Actions' column.
Setting up your hardware
Set up the printer and Wi-Fi
EventsPass can be configured to work with the Zebra ZD500 thermal printer (similar to the model shown below)
Please note that EventsPass does not provide event hardware, but we have trusted suppliers that we can recommend to you.
Please contact the EventsPass team if you would like us to recommend suppliers that can provide suitable hardware rental.
Setting up the printing hardware is best demonstrated through video. Please refer to the video below for the configuration process.
Set up EventsPass Check-In scanning device for printing (Kiosk mode on the app)
Please configure the Check-In scanning device so that the following settings are applied:
- Printing mode is enabled
- The printer IP field matches the IP address shown on the Zebra printer to which you wish to print (discussed in the video above)
- Printer Port = 9100
- Select your badge template (the design for the printer stock you will be using).
- Enable 'Check-in attendee on badge printing' if you want to mark the visitor as checked-in (having physically entered) your event as soon as they are scanned in this printing mode. Otherwise, leave disabled.
Note: the Check-In device MUST be connected to the exact same internet connection as the printer.
Configuration of these settings is illustrated below, where the example printer has an IP address of 192.168.1.10.
Finalize the printing configuration
Once you have configured the settings per the above, click 'Connect'. If you have completed the printer setup correctly, the app will then successfully connect with your printer.
If the connection is successful, then you can perform a test print by pressing the 'Test Print' button. This is illustrated in the video below.
If successful, you are ready to start printing ticket holder tickets in your box office.
Replace the printer paper for tickets (when it runs out)
You may need to replenish the ticket printer paper/spool over the course of the event. Watch below to see how.
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