I cannot see all my leads / where did my leads go?
LeadGen app can continue collecting leads when it is not connected to the
internet. If one of your scanning devices is offline, then these leads will not
appear on other devices until it can connect to the internet, and your app
logged in to your event. It is recommended that you ensure all devices have
synced all leads after your event is finished.
Warning: Do not uninstall the app or clear the app cache while on-site at your event, as this will permanently erase any leads that have not yet synced to the cloud.
Note: If you do not see all your leads, some may be saved on another LeadGen device from another colleague, and not yet synced. Check the connectivity of each of your scanning devices to troubleshoot this.
Note: At the end of your event, it is recommended that you check that each scanning device has fully synced all leads to the cloud.
View your leads in the LeadGen app
To see your captured leads, while logged in to your event in the LeadGen App, tap the ‘Leads’ tab. A list of all the leads you have captured will be shown. Warning: Do not uninstall the app while on-site at your event, as this will permanently ...
Which devices can I use LeadGen with? Are there any minimum software or hardware requirements?
Quick links iOS: Download the LeadGen App from the iOS app store by searching for ‘EventsPass LeadGen’. Android: Download from the app store here or by searching for 'EventsPass LeadGen' in your Google Play store. If you cannot find the app in your ...
What hardware and software do I need to run LeadGen?
To configure your account, you will require a computer with internet access and an internet browser installed. To scan leads at your event, you will need to install the LeadGen app, which is available on Android and iOS. Unless otherwise stated, you ...
Can I use LeadGen at my upcoming event?
Currently, vendors are invited onto the EventsPass LeadGen system only once an event organizer has partnered with EventsPass for their ticketing and registration needs. Please put your event organiser in touch with our team if you would like to ...
When I view my leads, I just see a string of random letters and numbers, instead of their contact details.
The random letters and numbers are likely the customer ID. Your app may need to sync with the EventsPass server. This can occur in locations with poor mobile connectivity, or when mobile networks are congested with many users (e.g. a busy conference ...