I have lost my account username or password. How can I find my username or reset my password?

To retrieve your username, go to the inbox of the email in which you originally signed up to EventsPass (or in which you signed up to use with the event you are participating in). Search for an 'EventsPass' email in your inbox and spam folder. This email contains your username. If you are unable to locate this email, please contact the EventsPass team and let us know as much information about your account that you can recall, and we will assist as best we can.

Note: your account username is usually your email.

To reset your password, visit https://www.eventspass.com/#/forgotPassword and follow the prompts. You will then receive a notification to your account email address with further instructions.

Note: EventsPass password requirements are as follows: between 9 and 15 characters, including uppercase, lowercase letters, numbers and special characters (min 1 uppercase, min 1 lowercase, min 1 special character and min 1 integer). Allowed special characters are: #, $, @, !, %, *, ^, ?, ~ and `.

Still not working? You likely have not created an account with EventsPass - see here: How do I create an EventsPass ticket holder account?

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