Modifying an individual ticket holder’s detail from CheckIn

Modifying an individual ticket holder’s detail from CheckIn

Find your customer or ticket record, by searching from the main event view search box in the CheckIn app. You can search by customer name or Ticket ID. When searching by Ticket ID, search using the first four to five characters.

 

Tap on the appropriate row from the search results to load the detail view for that ticket or person. Then  tap ‘Edit’ to amend the registration details for that person or ticket.  Make the necessary changes by editing the various fields on the screen, then scroll to the bottom of the page,  tap the button to accept the Privacy Policy , then  tap ‘Save Registration’ and the details will be updated.

   


    • Related Articles

    • Search for an individual ticket holder or Ticket ID from CheckIn

      Load your event in the CheckIn app. From the main event view, tap the search box.  You may then search by the customer’s name or the ticket ID. Type in your search query and then tap ‘Search’. Results will then display. If there are no results, then ...

    • Loading your event in CheckIn

      Watch: Configure CheckIn app prior to the start of your event After you log in to the CheckIn App, from the ‘Open Events’ screen, tap the event where you will be scanning visitors. Check the tickets you want the specific device you are setting up to ...

    • Choose the right scanning mode on your CheckIn device

      Introduction to Check-In The EventsPass CheckIn app is the 'access control' app for event producers and organizers who are using the EventsPass platform for their events.  It is used for everything from scanning ticket holders in and out of an event, ...

    • Void (invalidate) a customer's free ticket(s)

      Void ticket(s) when you need to invalidate free tickets so that they can no longer be used at your event.  Note: Only free tickets can be voided. Paid tickets must be managed with the refund functionality. See here for more information about ...

    • What happens when the CheckIn app loses internet connectivity?

      You require internet connectivity when first signing in to your EventsPass account on the CheckIn app. However the CheckIn app is designed so that it can still operate if you lose connectivity.  If you do lose connectivity during your event, the ...