Re-send all tickets to your customers
Use the re-send all tickets function when you want to trigger all platform confirmation emails to be delivered to customers again.
Please do not use this function repeatedly. Abuse of this function can increase the risk that your event is not blocked by your customer email spam filters, which EventsPass has no control over.
Instructions:
Load your event
Load the ticket sales view
Click the re-send all tickets button
Click OK to confirm you wish to proceed
Then simply allow up to 30 minutes for the email delivery queue to be completed for your event.
Who will receive an email?
Please refer to the table below.
Email Type | Included in ‘re-send all’ email queue? | Applies custom email text copy on re-send? |
Regular attendee purchase confirmation email | Yes – sent to billing email only | Yes |
Recipient of a ‘share by’ email from an attendee purchase – the ‘COLLECT HERE’ email | No | N/A |
Vendor portal order confirmation email | Yes – sent to billing email only | No – default message only |
Vendor portal order – ‘immediate share’ credential email (for recipient) | Yes – sent to recipient emails | No – default message only |
Vendor portal order – ‘share by’ email (for recipient) – the ‘COLLECT HERE’ email | No | N/A |
Imported attendee emails | Yes – send to recipient emails | Yes |
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