Step 4 – Create your tickets

Step 4 – Create your tickets


Begin by going to ‘Step 4’  of the navigation bar and click on the ‘Edit’ button on the right-hand side


Once you have clicked on the ‘Edit’ button, you will be taken to ‘Create new tickets and ticket types’ page. 

This is the page where you create each ticket based on the type and pricing.

Note: The ‘Ticket type’ dashboard has a default ‘Ticket name’ already created.  To create a ticket type, you can either begin with the existing default ticket (Example General Admission) and simply use the ‘Edit’ functionally to update the first ticket type or click on the ‘Add new’ button in the top right-hand side of the dashboard.   In this guide, we will use the existing default ticket type and edit it to create the ticket type.

Click on the ‘Edit’ navigation in the ‘Actions’ toolbar in the ‘Example General Admission’ ticket type.   

Once you have clicked on the ‘Edit’ navigation, you will be taken to the ‘ticket information’.  

Complete each field:

  1. ‘Ticket Type Name’ – Specify the name of your ticket, as seen by attendees
  2. ‘Only available for on-site purchase’  Enable this if you intend to set up this ticket type as a physical ticket (that is only available for sale at your event box office)
  3. ‘Printed Ticket Name’ – Specify an alternative name here (this will only show up on physical printed tickets)
  4. ‘Description’ – Add any relevant information about the ticket or the event here.

Once you have completed those fields, you will begin creating the ‘Ticket pricing’ fields. Select whether these tickets are free or paid.

  1. ‘Paid ticket’ – Customer pays for these via credit card at the final checkout step of the buying process.
  2. ‘Free ticket’ – No money exchange when the customer finalizes their ticket checkout.

In this guide, we will configure a paid ticket. 

Once you have selected ‘Paid Ticket’ you will see new fields appear:

  1. ‘USD’ (this will reflect the currency you set up when building the event.) – Input the price of your ticket (and toggle whether it is inclusive or exclusive of taxes using the drop-down box)
  2. ‘Pass on fees to customer’ – Choose whether your ticket price is inclusive or exclusive of EventsPass fees. Note: when you opt to pass fees on to the customers, customers will see a second row on the ticket selection page in accordance.
  3. ‘How much would you like to pass?’ - If fees are being passed on to the customer, choose whether you wish to pass on the full fees, a specific ($) amount or just the transaction fee.

Note: The calculation board is live and will automatically update based on your prior selections.

Next update the ‘Registration’ and ‘Validity’ fields.

  1. ‘Requires Registration’ – Enable this only if the ticket purchaser must complete the registration form for ALL tickets of this type that they have added to cart (e.g., if they are purchasing four tickets, then they will be expected to add all four attendees details before they can checkout). If unsure, leave this option disabled.
  2. ‘Validity’ – Enable this if the ticket is only eligible to attend the event on specific day(s).

Next update the ‘Ticket sales start and end dates’. 

  1. ‘Limit sales’ Enable this if you would like to limit the day(s) these tickets are available for sale. The start and end dates are inclusive (ticket's will be available for sale on these dates). This is handy for things like ‘early bird’ tickets.
    1. ‘Date range’ apply the date limitation to your ticket (if ‘Limit Sales’ is enabled)

Next update the ‘Quantity and purchase limits’. 

  1. ‘Ticket Quantity’ – Set the total quantity of this ticket type that are available for sale.
  2. ‘Purchase limit per customer(min)’ - Set the minimum quantity of this ticket that the customer must add to their cart if they wish to purchase.
  3. ‘Purchase limit per customer (max)’ - Set the maximum quantity of this ticket that the customer must add to their cart if they wish to purchase (the default permitted maximum is 20).

Next, update the ‘ticket and registration terms and conditions’ field. This is specific to this ticket type, but you may have a policy that applies to all tickets that can be included here. 

Next, update the ‘Advance pricing’ field if you wish to set a ‘multi-purchase discount’.

  1. ‘Enable Multi-purchase Discount’ - Enable this if you want to offer your customer a discount if they purchase multiple tickets.
  2. ‘If ticket quantity exceeds…’ - number of tickets that need exceeded to qualify for discount (in one transaction)
  3. ‘Apply discount Per Ticket’ - percentage amount discount off full price 
  4. Calculation row – Illustrates the impact on your ticket price. This is the new ticket price, before all relevant fees and taxes have been applied. For example, if your event is in Australia and GST is applicable, please add the GST amount to the ‘New Ticket Price’ listed above.

Once updated, click the ‘Save’ button at the button of the page.

Once saved, the ‘Ticket type’ dashboard page will appear. This is where you will see the new ticket type you have created.   


Note: The ‘Ticket type’ reflects the newly created ticket.  To create the next ticket type, you can either ‘Copy’ the existing ticket (‘Conference’ in the example above) and edit the copied version as needed. Alternatively, you may click the ‘Add new’ button in the top right-hand side of the dashboard to create anew.  

TIP: Should you choose to ‘Copy’, be sure to review every field to ensure that you do not miss a field that should be updated or altered when updating a copied ticket type.  This is best practice every time you use a ‘Clone’ or ‘Copy’ function in EventsPas.

Repeat this ticket creation process until you have added all necessary tickets.


This guide will illustrate how to set up early bird discount tickets, using the copy of the ‘Conference’ ticket below as the early discounted version.  Early Bird tickets need to be carefully executed as the pricing entries need to be updated correctly and the tickets must be set to change over on the exact time and date that you wish for early bird pricing to end.

NOTEThe ‘Conference Copy’ ticket will reflect a ‘copy’ denoted next to the original ticket type. That denoted identifies the ticket type that needs to be edited and updated.

Next click on ‘Edit’ next to the ‘Conference copy’ ticket to update.

Once you have clicked on the edit navigation, the ‘Ticket information’ pop-up page will appear. This page will already be populated with identical information as the ‘Conference’ ticket type.  Simply edit and update any fields that needs to be altered.  

In this example we want the Conference early bird to cost $40 and be available March 1, 9 am – August 31, 6 pm. First, update the ticket name to ‘Conference Early Bird’, ticket price to $40 and update the ‘Limit Sales’ to March 1, 9 am – August 31, 6 pm.  If you saved at this point, your early bird is already configured to expire automatically after 6 pm on August 31st.

To add strikethrough pricing, check ‘Enable Strikethrough Pricing’ and update the settings as required:

  1. ‘Enable strikethrough price’ – Select yes to display the strikethrough price for the user at the ticket checkout screen.
  2. ‘Name the source of the pre-discount price’ – Input the label for your strikethrough price (in this example, we want ‘Early Bird’).
  3. ‘Set your strikethrough price’ – Input the original price before your early bird discount (in this guide that is $50, since that is the full price Conference ticket)
  4. Customer view: This section shows you how the discount will appear to customers.

Click ‘Save’Once saved, the ‘Conference Early Bird’ will appear on the ‘Ticket type’ dashboard.

TIP: You could also set your full-price tickets to ‘Limit Sales’ so they only become available for sale, exactly when the early bird equivalent sale expires.


If you have added custom fields to your registration form, you must assign those questions to your tickets. If you skip this step, your custom fields will not appear anywhere.  

You can also use this functionality to determine which questions your attendees need to answer based on the ticket that they have selected.

Begin creating custom questions, click on the ‘Assign custom questions’ button

The ‘Assign custom questions’ page pops up. In this example, we will start by assigning questions to the ‘Conference’ ticket types only. The ‘Select ticket type’ field is a dropdown, and it will show all the ticket types created.  

Select both the ‘Conference’ and ‘Conference early bird’ ticket types as the questions being assigned will be the same.  Then check all the registration fields that should apply to these tickets. In this example, we want all questions so you can click the ‘Select all’ button.

Click ‘Save’ and the ticket with the assigned questions will appear on the dashboard:

Repeat this process for ALL your ticket types. Once you are satisfied click ‘Save and next’. 

TIP: Remember when selecting the ticket types in this process, only multi-select the tickets when they will have the same questions assigned.


Next, you will assign the  ‘Ticket design’.  You can apply different design templates to different ticket types during this step.  In this example, we will only apply the ‘Basic’ default template.

Begin by clicking on the ‘Edit’ navigation under the ‘Actions’ function.  The ‘Add ticket type to apply design’ page will pop-up 

Under the ‘Add ticket type to apply design’ go to the ‘Select ticket types’ field which is a dropdown.  Click on the field to see the ticket type display.  Click on each ticket type. 

Next, go to the ‘Create a new Design’ and select your template design (the ‘Basic’ design is always set as the default).   Make sure the button under the ‘Basic’ is blue and reflects ‘Selected’

Update the additional information that will appear on the ticket PDF (optional):

  1. ‘Open and close times’: Add information about the opening and close times for your event on each day
  2. Additional information’: Add any extra information you would like visible on every ticket holders PDF version of their ticket
  3. Website URL’: Add a URL for your event

Next, update the design ‘Settings’: 

  1. ‘Hide Event Dates’: Toggles whether event dates are shown on the ticket
  2. ‘Hide Ticket Validity Dates’: Toggles whether ticket validity dates are shown on the ticket.
  3. ‘Display Promo Code Used’: Toggles whether redeemed promo codes are shown on the ticket.

Click the ‘Update ticket design’ button at the bottom of the page. After clicking the ‘Create ticket design’ dashboard page will appear. Click ‘Save and next’ button on the dashboard.


Next, create your  ‘Ticket groups ’ (if applicable).

Creating a Ticket Group will simply allow you to create sections of tickets on your ticket purchase page. For example; General Admission, VIP Tickets, Family Passes. Ticket groups are optional.

From the  ‘Ticket Groups’  pane on the left, click ‘ Create New Ticket Group + ’.

Input the details for your ticket group:

  1. Group Name: The name of the ticket group (customers will see this on your ticketing page)
  2. Assign Tickets to this Group: Select the tickets which should fall under this ticket group. 

Click  ‘Save’ to finish.

Repeat this process as necessary by clicking ‘Add New’.


Ticket options are add-on ‘optional extras’ that can be assigned to your various ticket types. When the customer is going through the ticket checkout process, they will see an extra step for selecting options for any tickets in their cart that have options assigned.

These ticket options can be either paid or free.  There are three types of ticket options:

  1. ‘Standard Option’ e.g., ‘$20 Deluxe Showbag’
  2. ‘Session Option’ e.g., ‘B2B Basics Seminar @ The Innovation Room’. See note below.
  3. ‘Multibuy Option’ e.g., ‘5x Drinks Voucher’ or ’10x Carnival Ride Pass’.

This step is entirely optional. If your event does not require Ticket Options, then you can continue reading below to follow the remainder of the ticket creation process.

NOTE: Session options can only be assigned to a ticket once you have defined all your sessions. Sessions are defined in the previous stage of your event setup, see ‘Step 3 – Add Sessions’.

TIP: It is recommended that you add all your tickets before proceeding with this process.

If your event does require Ticket Options, please follow the instructions outlined in this article: Step 4a (Optional) - Add Ticket Options to your tickets

If not, please continue reading.


If you will not be adding Ticket Options, then proceed by clicking  ‘Review’ tab on the left-hand side navigation bar. On this page, you can review all ticket types and make necessary changes before completing the  ‘Ticket type’  section. Once satisfied, click  ‘Done’.

Once you have clicked on ‘Done’ button the ‘Events set-up’ dashboard will appear.  

This concludes your ticket (and ticket option) creation process.

    • Related Articles

    • Overview of key event setup milestones

      To successfully launch an event with EventsPass, you will go through 5 major steps in the setup process as outlined below.  Step 1 –provide your event details Step 2 – customize your registration form  Step 3 – create sessions for your event (if ...
    • Step 2 - Create your registration form

      The registration form captures all the necessary information about attendees. You have full control of which fields are assigned to your various ticket types. You may also control whether all tickets must be registered at the time of purchase (as ...
    • Step 1 - Event Details

      1A – CORE EVENT DETAILS Start by signing in to your EventsPass account here:  Once logged in, you will see the Events dashboard.  In the top center of the page is a blue navigation bar that reads ‘Create a new ...
    • Step 3 (Optional) - Add Sessions

      INTRODUCTION TO SESSIONS Add sessions if your event has sessions or schedules that occur at a specific place and time within your broader event. For example, a conference event might have a special seminar with a headline speaker that is only ...
    • Step 4a (Optional) - Add Ticket Options to your tickets

      OVERVIEW OF TICKET OPTIONS Ticket options are add-on ‘optional extras’ that can be assigned to your various ticket types. When the customer is going through the ticket checkout process, they will see an extra step for selecting options for any ...