What happens when the CheckIn app loses internet connectivity?

You require internet connectivity when first signing in to your EventsPass account on the CheckIn app.

However the CheckIn app is designed so that it can still operate if you lose connectivity.  If you do lose connectivity during your event, the CheckIn app simply takes the latest update from the server on which tickets (and ticket options if applicable) have already been checked in to the event. It will continue scanning as usual based on this latest update, and once the app regains connectivity, any additional scans (either from that device, or from other devices) will be synced up.

Although CheckIn can operate without internet connectivity, it is recommend that all event producers and organizers ensure they have both WiFi and mobile connectivity on their CheckIn devices over the course of their event. This will ensure all attendee data is synced to your account immediately, and ensures the smoothest possible experience for your staff who are facilitating attendee control.

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