What happens when the LeadGen app loses internet connectivity?
You require internet connectivity when first signing in to your EventsPass account on the LeadGen app.
However, the LeadGen app is designed so that it can still operate if you lose internet connectivity during your event. If you do lose connectivity during your event, any leads you scan during that time will simply be stored on that device, until it can regain internet connectivity. Similarly, you would not see additional leads from other devices you may be using, which the device has not connectivity. It is recommended that your scanning devices have internet connectivity for the entirety of your event for data security.
Although CheckIn can operate without internet connectivity, it is recommended that all event producers and organizers ensure they have both WiFi and mobile connectivity on their CheckIn devices over the course of their event. This will ensure all attendee data is synced to your account immediately and ensures the smoothest possible experience for your staff who are facilitating attendee control.
The most common cause of 'lost leads' is that the leads are still stored on the app, and have not yet had a chance to sync to the server (via an internet connection). In this scenario, do not delete the LeadGen app (or do not clear the app cache) until you have had a chance to log back into your event, and let any 'offline' leads sync to your account. Repeat this for all scanning devices to be certain that no leads are lost.