Tickets & Customers
Manually check-in or check-out a customer from your event via your dashboard
This article will guide you through the process of manually checking in, or checking out an event from your event (marking them as having physically entered or left your event), from your event dashboard. This can also be achieved via the EventsPass ...
Void (invalidate) a customer's free ticket(s)
Void ticket(s) when you need to invalidate free tickets so that they can no longer be used at your event. Note: Only free tickets can be voided. Paid tickets must be managed with the refund functionality. See here for more information about ...
View or edit the details of an individual customer (e.g. updating details, downloading their ticket, manually check them into event)
Please note: This article is about the customer (and their registration information). There is a separate article dedicated to transactions, which can be found here: View or edit the details of an individual transaction (e.g. update billing details, ...
Refund a customer's ticket(s)
Refund ticket(s) when you need to return money to a customer. The refund process lets you determine whether the refunded ticket(s) will remain valid for use at your event. Free tickets cannot be refunded, but instead can be voided. See here for how ...
View or edit the details of an individual transaction (e.g. update billing details, void tickets, download tickets, re-send tickets)
Update a customer's billing details From your event dashboard, open the Ticket Sales summary. Search for the appropriate transaction or customer name. Click on the Transaction ID for that customer. You will find the billing information in the top ...
View a summary of tickets sold and individual transactions
At any time after launching your event, you can view a ticket sales summary, or view individual transactions from your EventPass dashboard. To view a ticket sales summary, click the 'View Ticket Sales' button. Alternatively, click the 'Actions' ...