Tickets & Customers
Manually check-in or check-out a customer from your event via your dashboard
This article will guide you through the process of manually checking in, or checking out an event from your event (marking them as having physically entered or left your event), from your event dashboard. This can also be achieved via the EventsPass ...
Void (invalidate) a customer's free ticket(s)
Void ticket(s) when you need to invalidate free tickets so that they can no longer be used at your event. Note: Only free tickets can be voided. Paid tickets must be managed with the refund functionality. See here for more information about ...
View or edit the details of an individual customer (e.g. updating details, downloading their ticket, manually check them into event)
Please note: This article is about the customer (and their registration information). There is a separate article dedicated to transactions, which can be found here: View or edit the details of an individual transaction (e.g. update billing details, ...
Refund a customer's ticket(s)
Refund ticket(s) when you need to return money to a customer. The refund process lets you determine whether the refunded ticket(s) will remain valid for use at your event. Free tickets cannot be refunded, but instead can be voided. See here for how ...
View or edit the details of an individual transaction (e.g. update billing details, void tickets, download tickets, re-send tickets)
Update a customer's billing details From your event dashboard, open the Ticket Sales summary. Search for the appropriate transaction or customer name. Click on the Transaction ID for that customer. You will find the billing information in the top ...
View a summary of tickets sold and individual transactions
At any time after launching your event, you can view a ticket sales summary, or view individual transactions from your EventPass dashboard. To view a ticket sales summary, click the 'View Ticket Sales' button. Alternatively, click the 'Actions' ...
Popular Articles
Top tips to make the most out of LeadGen at your event
Top Tips 1. Define your lead capture goal Determine what is most important to your business and work backwards from there. For example, some vendors want to maximize the volume of leads, so they may opt to run a competition or special prize drawing ...
Start scanning attendees (leads) at your event
Watch the video (4 minutes) Read the instructions Log in to your account on the LeadGen app, and tap on your event name. Your event dashboard will load. From the event dashboard, tap 'Lead Scan' to prepare your device for scanning. Now you can tap ...
Contact the event producer or event organizer
Note: For queries about a specific event (and its associated tickets, promotional codes, etc.) please contact the event producer. The EventsPass team is unable to assist with queries of this nature. Option 1) Navigate to their event ticketing page. ...
What is LeadGen? What are the benefits?
What is LeadGen LeadGen is a world-renowned lead capture system allowing exhibitors/vendors to seamlessly capture lead contact details for events where EventsPass is the official ticketing provider. Amplify event ROI with LeadGen by capturing more ...
Share ticket(s) with friends and family
Introduction There are multiple ways to share individual tickets that you have purchased, with the friends, family, and colleagues whom you plan on attending the event with: Select one of the "Share By" Options during the registration step of the ...