Instructions/Guides
Watch: Scanning tickets in multibuy option redemption mode
WATCH: Redeeming a 'Multibuy Option' (voucher/credit) from a customer's ticket
Watch: Scanning tickets in option redemption mode
Example 1: Redeeming a 'Session Option' from a customer's ticket
Watch: Scanning tickets in check-in mode (entry scanning)
Example 1: A regular (valid) ticket scan Example 2: A returning visitor (the ticket has been scanned to this scan location earlier today) Example 3: A double scan / repeat scan (ticket held in view of scanner too long)
PRINTABLE PDF GUIDE: Scanning attendees into your event using CheckIn scan mode
Please ensure all entry scanning staff at your event have familiarized themselves with the entry scanning guide prior to using the CheckIn app. ACCESS THE ENTRY SCANNING GUIDE HERE Please also refer to the library of videos on how to set up and use ...
Setting a screensaver for the ‘Kiosk’ scanning mode
Note: The Screensaver is only applicable when the CheckIn app is being used in ‘Kiosk’ mode (where scanning devices are set up in a fixed location, allowing attendees to self-scan and register their own tickets). Load your EventsPass event dashboard ...
Search for an individual ticket holder or Ticket ID from CheckIn
Load your event in the CheckIn app. From the main event view, tap the search box. You may then search by the customer’s name or the ticket ID. Type in your search query and then tap ‘Search’. Results will then display. If there are no results, then ...
Modifying an individual ticket holder’s detail from CheckIn
Find your customer or ticket record, by searching from the main event view search box in the CheckIn app. You can search by customer name or Ticket ID. When searching by Ticket ID, search using the first four to five characters. Tap on the ...
Manually check in an attendee without scanning their ticket
Find your customer or ticket record, by searching from the main event view search box in the CheckIn app. You can search by customer name or Ticket ID. Tap on the appropriate row from the search results to load the detail view for that ticket or ...
Check or validate a customer's tickets
This guide will illustrate how you can check whether a customer's ticket is valid for entry using the 'Validate QR Code' scanning mode in the CheckIn app. To do so, load your event in CheckIn, then tap 'Settings'. Then tap 'Validate QR Codes'. This ...
Changing the security and general settings on your CheckIn app
Please note that the app settings outlined below are unique to each device (updating the settings on one device, does not update those same settings to other CheckIn devices you are using at your event) Once you have loaded your event in the CheckIn ...
Loading your event in CheckIn
Watch: Configure CheckIn app prior to the start of your event After you log in to the CheckIn App, from the ‘Open Events’ screen, tap the event where you will be scanning visitors. Check the tickets you want the specific device you are setting up to ...
Download and sign in to the CheckIn app
Download the CheckIn App from the iOS app store by searching for ‘EventsPass CheckIn’. Note: EventsPass CheckIn is only available on iPhone and iPad. Sign in using your EventsPass login details. See next: Loading your event in CheckIn
Setting up different scanning locations for your event
Note: Scanning locations must be configured from your EventsPass dashboard. They cannot be configured from within the CheckIn app. Load your EventsPass event dashboard by visiting eventspass.com, logging in and selecting your event. Click the ...
Navigating the home screen for your event in the CheckIn app
This guide will help you navigate your CheckIn home screen once you have loaded your event. Setting: Tap this to access app settings (security, general setup etc.) Back: Exit from the event Filter tickets by attendance status: You can opt to see all ...
Choose the right scanning mode on your CheckIn device
Introduction to Check-In The EventsPass CheckIn app is the 'access control' app for event producers and organizers who are using the EventsPass platform for their events. It is used for everything from scanning ticket holders in and out of an event, ...