Activate your account
Create your LeadGen custom questions
For information on how to configure and upgrade your LeadGen package please follow this link: Configuring and upgrading your LeadGen package Note: All LeadGen packages will capture name, email and mobile by default and should not be added as custom ...
Where can I get help troubleshooting issues while I am on-site?
Please see here: On-Site Troubleshooting Guide: The LeadGen App
How can I customize the look and feel of my LeadGen form?
When configuring your LeadGen form, you can customize a few settings including: Screen Saver: EventsPass gives you the option to add some branding to your LeadGen form when it is at rest either on your phone or iPad. You don’t need to add anything ...
How long does it take to sign up to LeadGen?
On average, it takes less than five minutes to set up and activate your LeadGen account. Please see here for instructions.
I need help setting up my LeadGen addons (CRM integration, SMS campaign, remarketing campaign etc.). Where can I get help?
Please contact our team here: https://www.eventspass.info/vendor-support/ Learn more about the LeadGen addons here: Adding optional extras to your LeadGen package
Can I capture extra details about the visitors (beyond the default of name, email and contact number)?
Yes. Please see here for more information on configuring your form to capture extra information: Configuring and upgrading your LeadGen package Your booth staff can also add their own notes and lead scoring. Please see here for more ...
I want to add more device logins to my account / allow more of my staff to scan leads on-site
Please see here to learn about adding additional device logins for your LeadGen package.
I want to change my LeadGen package, but I have already purchased another package
Please contact us here and we will endeavour to accommodate your request.
I need to make changes to my form, but it is already activated
If you have not yet started scanning attendee tickets, then you can continue editing your form (within the constraints of your chosen package) as much as you like. Simply log in to your LeadGen portal here. If you have started scanning attendee ...
I never received the email invitation to sign up to LeadGen
Vendors are invited onto the EventsPass LeadGen system only once an event organizer has partnered with EventsPass for their ticketing and registration needs.If your event has partnered with EventsPass, then please check your emails, including your ...
What hardware and software do I need to run LeadGen?
To configure your account, you will require a computer with internet access and an internet browser installed. To scan leads at your event, you will need to install the LeadGen app, which is available on Android and iOS. Unless otherwise stated, you ...
Can I use LeadGen at my upcoming event?
Currently, vendors are invited onto the EventsPass LeadGen system only once an event organizer has partnered with EventsPass for their ticketing and registration needs. Please put your event organiser in touch with our team if you would like to ...
Adding optional extras to your LeadGen package
When configuring your LeadGen package, you may have some optional extras (or 'add ons') available to you, depending on your event. These optional extras are a powerful way to enhance the effectiveness of your on-site lead capture activity at your ...
Configure your LeadGen package
A welcome email with links to complete EventsPass account creation will be sent from either the show organizer or from EventsPass directly. The video example below shows an invitation from EventsPass directly. WATCH THE VIDEO (2:34s) INSTRUCTIONS ...