Capture leads at your event
GUIDE: Scanning, saving and viewing leads in LeadGen
Scenario 1: Scanning a ticket that is already registered (and viewing saved leads) Scenario 2: Scanning an unregistered ticket, or a ticket with extra custom questions (and viewing saved leads) At any time during or after your show you may edit your ...
Checklist before you start scanning leads (attendees) at your event
Before you start scanning leads at your event using the LeadGen app, please consider each of the following: 1) Have your devices got enough battery to get through your event? Consider the need for battery packs or a powered connection. Keep the ...
How can I troubleshoot issues while I am at the event?
Please see here: On-Site Troubleshooting Guide: The LeadGen App
Do I have to type in a customer's details every time I scan a ticket?
Generally, you will not have to enter the customer's name, email, and contact number every time you scan a ticket. Here is how LeadGen helps free up your time (that is better spent engaging with customers to your booth or stall): If a customer has ...
Who do I contact if I have questions on-site?
To ensure you receive answers to your questions as soon as possible, please make sure to direct your questions about EventsPass and LeadGen to the EventsPass team, and not your event organizer. Firstly, we recommend checking out the on-site ...
Why can’t I change a custom question? I have a few answers and can see that something is incorrect.
Please see here: I need to make changes to my form, but it is already activated.
How can I get more LeadGen scanning devices for my upcoming event?
There are two ways to obtain your physical LeadGen scanning devices: The easiest is to coordinate with your booth staff to install the LeadGean app on their personal, or work-provided smartphones. They can simply install the EventsPass LeadGen ...
What happens if there’s no Wi-Fi, I lose internet or my scanning device goes offline?
You require internet connectivity to sign in to your leadGen account on the LeadGen app. However, the LeadGen app can continue collecting leads when it is not connected to the internet. If one of your scanning devices goes offline, then any leads ...
How can I track the lead performance/activity of my booth staff?
Whenever you download or export your leads, the export will contain a column identify the 'device' name. This is how you can track the activity/performance of your booth staff. The 'Device Name' field is using the name of the device from within your ...
What happens when the LeadGen app loses internet connectivity?
You require internet connectivity when first signing in to your EventsPass account on the LeadGen app. However, the LeadGen app is designed so that it can still operate if you lose internet connectivity during your event. If you do lose connectivity ...
When I view my leads, I just see a string of random letters and numbers, instead of their contact details.
The random letters and numbers are likely the customer ID. Your app may need to sync with the EventsPass server. This can occur in locations with poor mobile connectivity, or when mobile networks are congested with many users (e.g. a busy conference ...
Which devices can I use LeadGen with? Are there any minimum software or hardware requirements?
Quick links iOS: Download the LeadGen App from the iOS app store by searching for ‘EventsPass LeadGen’. Android: Download from the app store here or by searching for 'EventsPass LeadGen' in your Google Play store. If you cannot find the app in your ...
I cannot see my upcoming event when I log in to the LeadGen app
Please make sure you followed the steps to set up your account from the LeadGen invitation email. If you cannot locate this email, please check your email spam folder. Your event will not show up in the LeadGen app until your form is ‘ACTIVE’.
I am unable to log in to my LeadGen account on the app
The LeadGen App requires internet connectivity for log in purposes. Please ensure you have a stable internet connection before attempting to log in.
I cannot see all my leads / where did my leads go?
The LeadGen app can continue collecting leads when it is not connected to the internet. If one of your scanning devices is offline, then these leads will not appear on other devices until it can connect to the internet, and your app logged in to your ...
Leave notes, comments or ratings against each of your leads
To view an individual lead and their responses, while logged in to your event in the LeadGen App, tap the ‘View’ button against the corresponding entry. This will load the contact information, including answers to your form questions (if applicable) ...
Update your app security and scanning settings
Various settings in the LeadGen app can be toggled to personalize your app experience. To update these settings, while logged in to your event in the LeadGen App, tap the icon that looks like a cog. Description of each setting: Always-on ...
View or edit an individual lead’s details in the LeadGen app
To view an individual lead and their responses, while logged in to your event in the LeadGen App, tap the ‘View’ button against the corresponding entry. This will load the contact information, including answers to your form questions (if ...
Export your leads
Note: If you believe some leads are missing from your export file, then please see here: I cannot see all my leads / where did my leads go? Export leads via the LeadGen scanning app From the main dashboard view in your event, simply tap on export ...
View your leads in the LeadGen app
To see your captured leads, while logged in to your event in the LeadGen App, tap the ‘Leads’ tab. A list of all the leads you have captured will be shown. Warning: Do not uninstall the app while on-site at your event, as this will permanently ...
Scan a test ticket with the LeadGen app before your event starts
SCAN THE TEST QR CODE PERFORM A TEST SCAN ON THE QR CODE BELOW WHILE LOGGED IN TO THE LEADGEN APP Below is a test QR code (an example ticket barcode) on which you can perform a test scan using the LeadGen app, with any LeadGen package that you have ...
Start scanning attendees (leads) at your event
Watch the video (4 minutes) Read the instructions Log in to your account on the LeadGen app, and tap on your event name. Your event dashboard will load. From the event dashboard, tap 'Lead Scan' to prepare your device for scanning. Now you can tap ...
Download the LeadGen app and sign in to your account
IMPORTANT: Please share your LeadGen account login details with all staff who will be using LeadGen scanning devices at your event. Please do so at least 3 days before your event commences, so your team has adequate time to set up any scanning ...