How can I troubleshoot issues and common questions?

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• Create your LeadGen custom questions

  For information on how to configure and upgrade your LeadGen package please follow this link: Configuring and upgrading your LeadGen package Note: All LeadGen packages will capture name, email and mobile by default and should not be added as custom ...

• How can I troubleshoot issues while I am at the event?

  Please see here:  On-Site Troubleshooting Guide: The LeadGen App

• What is 'Redemption' scanning mode in the LeadGen app?

  Redemption scanning mode is used when participating vendors (at an event with EventsPass ticketing) will claim Ticket Options, Coupons or Vouchers from attendees and ticket holders. Examples might include: A food and wine festival, where attendees ...

• Scan (redeem) ticket holder vouchers, coupons or ticket options

  Note: This is only available when Redemption Mode is enabled for your event. See here. Instructions Log in to your vendor account on the EventsPass LeadGen app. Select your event. Select the 'Redemption Mode' button to begin scanning. When prompted, ...

• On-Site Troubleshooting Guide: The LeadGen App

  We recommend that you download, print, and hand out a copy of the On-site LeadGen Troubleshooting guide to ALL staff and volunteers who will be using the app during your event. CLICK HERE TO DOWNLOAD THE GUIDE This guide will address very common ...