How can I troubleshoot issues while I am at the event?

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• View your leads in the LeadGen app

  To see your captured leads, while logged in to your event in the LeadGen App, tap the ‘Leads’ tab.    A list of all the leads you have captured will be shown. Warning: Do not uninstall the app while on-site at your event, as this will permanently ...

• How can I troubleshoot issues and common questions?

  Please see here:  On-Site Troubleshooting Guide: The LeadGen App

• Can I use LeadGen at my upcoming event?

  Currently, vendors are invited onto the EventsPass LeadGen system only once an event organizer has partnered with EventsPass for their ticketing and registration needs.  Please put your event organiser in touch with our team if you would like to ...

• I cannot see my upcoming event when I log in to the LeadGen app

  Please make sure you followed the steps to set up your account from the LeadGen invitation email. If you cannot locate this email, please check your email spam folder. Your event will not show up in the LeadGen app until your form is ‘ACTIVE’.

• Scan a test ticket with the LeadGen app before your event starts

  SCAN THE TEST QR CODE  PERFORM A TEST SCAN ON THE QR CODE BELOW WHILE LOGGED IN TO THE LEADGEN APP Below is a test QR code (an example ticket barcode) on which you can perform a test scan using the LeadGen app, with any LeadGen package that you have ...