Manage your previous ticket/credential orders from your vendor portal
Navigate to your ticket/credential order history
View your order history
You can view your order history once the manage credentials/tickets page loads.
Actions available from the manage credentials/tickets view
Download some or all of the tickets/credentials you have ordered as a PDF.
Change the registration details attached to the ticket/credential
In the event that you need to change who a ticket/credential belongs to you can change all details attached to a previously ordered ticket/credential.
Note: If you update the registration details on a ticket and click send, the ticket will go to the newly listed email. If you change the contact details, please ensure only one of those contacts brings the ticket/credential to your event (the second person to enter will be denied entry).
Add ticket options to a ticket/credential
For some events, the event organizer may have provided you with access to additional ticket options. In this scenario, your ticket options will appear as an additional step before registration.
Resend individual tickets/credentials
In the event that an individual has not received/lost their ticket/credential, you can resend the ticket/credential by clicking send/resend under the individual ticket.
Note: Should you wish to re-send all tickets, you can do so by scrolling to the bottom of the page and clicking the appropriate button. Please keep use of this function to an absolute minimum. Accounts that abuse this feature may have this feature disabled. Generally, we recommend re-sending only individual credentials and tickets as needed instead.
My account says 'Tickets/Credentials have been withheld
You may also see a similar message from your event dashboard as follows:
Navigating your EventsPass vendor portal
Accessing your Vendor Portal Access your EventsPass vendor portal, by signing in from https://www.eventspass.com/#/login , or by creating an account using the invitation email sent by the EventsPass team (example below) or by the event producer. What ...
Ordering Credentials Through Your EventsPass Vendor Portal
To begin the ordering process navigate to the order ticket/credentials tab on your vendor portal homepage Next, you will see all the tickets that are available to be ordered via the vendor portal. Select the number of tickets you want to ...
What is LeadGen? What are the benefits?
What is LeadGen LeadGen is a world-renowned lead capture system allowing exhibitors/vendors to seamlessly capture lead contact details for events where EventsPass is the official ticketing provider. Amplify event ROI with LeadGen by capturing more ...
Ordering passes / tickets / credentials from your EventsPass vendor portal
This guide only applies to events where your producer or event organizer has created vendor staff passes. These are tickets that you and/or the staff on your booth will use to gain access to the event you are participating in. If you have received no ...
Scan a test ticket with the LeadGen app before your event starts
SCAN THE TEST QR CODE PERFORM A TEST SCAN ON THE QR CODE BELOW WHILE LOGGED IN TO THE LEADGEN APP Below is a test QR code (an example ticket barcode) on which you can perform a test scan using the LeadGen app, with any LeadGen package that you have ...