Manually check-in or check-out a customer from your event via your dashboard

Manually check-in or check-out a customer from your event via your dashboard

This article will guide you through the process of manually checking in, or checking out an event from your event (marking them as having physically entered or left your event), from your event dashboard.

To check in a registered customer manually from your account back-end 

Load your event dashboard in EventsPass then from your dashboard:

  1. Click on 'Registered Attendees'
  2. Search for the customer you wish to check-in or check out by name, email, Customer ID or Ticket ID
  3. Click 'View' against the appropriate record (this will load the customer registration details page).
  4. Scroll down to the 'Attendance' heading
  5. Click 'Check-In' to mark the customer as having been checked in.
    1. Select the day on which you wish to mark this person as having attended
    2. Select the scanning location that you wish to mark this person as having attended through.
  6. Confirm the check-in process by clicking 'OK'.
After this, the process will be complete and you may close the  customer registration details page. 



To check-out a customer or to reverse a check-in record/scan

Follow all steps 1 to 4 above, then once you are viewing the 'Attendance' section on the customer registration details page:
  1. Click on 'Check Out' under the 'Actions' heading to mark an attendee (i.e. someone that has been checked-in to your event) as having left the event.  Make sure you 
  2. Click on 'Un Check In' under the 'Actions' heading to reverse a check-in record/scan (acts as an 'undo' rather than marking as having left the event).
Then  click 'OK' to confirm.

After this, the process will be complete and you may close the customer registration details page. 

To check in an un-registered ticket that you cannot find in the CheckIn app (manual check-in via back-end)

Note: It is recommended that this process be fulfilled by a dedicated help desk area/counter at your event, by a team member that is set up with an administrator login to your event (on either a tablet or computer)
  1. Find your event via the dashboard and select manage.
  2. Click view ticket sales
  3. Search for first name/last name/email of the person who purchased the tickets.
  4. Click the hyperlink under transaction id.
  5. Scroll until you see the associated name/names on the ticket.
  6. Click the blue box hyperlink of the ticket to download the QR code.
  7. Open the QR code that has been downloaded to your computer/device.
  8. Scan the QR code with the EventsPass CheckIn app in CheckIn mode.
  9. Repeat for all tickets that need to be scanned

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