My tickets never arrived / I did not receive a ticket confirmation email
Please start with checking your email spam folder for an email from "firstname.lastname@example.org"
If you still cannot locate a confirmation email, please contact the event producer or event organizer who will be able to search their event and confirm whether your transaction has been successful.
How do I get my tickets?
Accessing tickets, when you are the ticket purchaser Access tickets immediately after your order is completed This is the fastest way to access your tickets. As soon as you finalize your order, will arrive at the 'Order Success' page. From here you ...
Share ticket(s) with friends and family
Introduction There are multiple ways to share individual tickets that you have purchased, with the friends, family, and colleagues whom you plan on attending the event with: Select one of the "Share By" Options during the registration step of the ...
Can my tickets be scanned from my smartphone when I arrive? Or do I need to bring printed ticket(s) instead?
Unless explicitly stated otherwise by the event producer or event organizer, ticket QR codes (the square barcodes accessible from your ticket confirmation email) can generally be scanned at the event entry on your smartphone. When permitted, please ...
Update the registration details against each of my tickets
Option 1: Click the link from your ticket confirmation email. Only applies to unregistered tickets. Option 2: Open the web view of your tickets and click 'Click now to register'. Only applies to unregistered tickets. Option 3: Log in to your ...
Add ticket(s) to your EventsPass account
Introduction There are four ways to add ticket(s) to your EventsPass account: Sign in to your existing EventsPass account before you complete the ticket checkout process Sign in to your existing EventsPass account at the completion of the ticket ...