There is an issue with my ticket purchase, what should I do?

There is an issue with my ticket purchase, what should I do?

Please contact the event producer or event organizer who will be able to look up your purchase and discuss potential solutions with you.

    • Related Articles

    • Download your ticket purchase invoice (receipt)

      The ticket purchase invoice is attached to your EventsPass order confirmation email.  Alternatively, you can download from your EventsPass ticket holder account. See here: Navigate your EventsPass ticketholder account
    • How to add/purchase Ticket Options during the ticket buying process

      Adding Ticket Options: If ticket options are available for the event you are attending, you may purchase them as part of the ticket purchase process. 1. Add ticket(s) to your cart. 2. Browse the ticket option groups and select any you wish to add to ...
    • Share ticket(s) with friends and family

      Introduction There are multiple ways to share individual tickets that you have purchased, with the friends, family, and colleagues whom you plan on attending the event with: Select one of the "Share By" Options during the registration step of the ...
    • Add a promo code before buying ticket(s)

      Note: This article outlines the process of applying promo codes for events where EventsPass is the ticketing provider. For questions relating to the use of an actual promo code for your event, please Contact the event producer or event organizer ...
    • How can I be sure my transaction went through? How do I finalize ticket payment?

      Please watch the below example ticket payment process.  Your ticket purchase process is only finalized if you see the 'Order Successful' page.  Once you have finalized your purchase and you can see the 'Order Successful' page, the tickets will be ...