Who do I contact if I have questions on-site?
To ensure you receive answers to your questions as soon as possible, please make sure to direct your questions about EventsPass and LeadGen to the EventsPass team, and not your event organizer.
You have multiple options to Contact EventsPass for support while you are on-site:
- When logged in to your event in the LeadGen app, you will have a 'Help' section available to you. Within the help section, you can:
- Search the EventsPass knowledgebase yourself to find existing answers to your questions
- Depending on your event, and selected LeadGen package, you may also have an option to open a live chat. Here you may be able to speak with one of our support agents in real-time, or if not, leave your name, email and a short message to which we will respond when an agent next comes online
- You may also wish to contact our team here.
I never received the email invitation to sign up to LeadGen
Vendors are invited onto the EventsPass LeadGen system only once an event organizer has partnered with EventsPass for their ticketing and registration needs.If your event has partnered with EventsPass, then please check your emails, including your ...
I need help setting up my LeadGen addons (CRM integration, SMS campaign, remarketing campaign etc.). Where can I get help?
Please contact our team here: https://www.eventspass.info/vendor-support/ Learn more about the LeadGen addons here: Adding optional extras to your LeadGen package
Do I have to type in a customer's details every time I scan a ticket?
Generally, you will not have to enter the customer's name, email, and contact number every time you scan a ticket. Here is how LeadGen helps free up your time (that is better spent engaging with customers to your booth or stall): If a customer has ...
Create your LeadGen custom questions
For information on how to configure and upgrade your LeadGen package please follow this link: Configuring and upgrading your LeadGen package Note: All LeadGen packages will capture name, email and mobile by default and should not be added as custom ...
View or edit an individual lead’s details in the LeadGen app
To view an individual lead and their responses, while logged in to your event in the LeadGen App, tap the ‘View’ button against the corresponding entry. This will load the contact information, including answers to your form questions (if ...