How can I just check a ticket without scanning a customer in to the event?

How can I just check a ticket without scanning a customer in to the event?

Through the CheckIn app, simply scan the ticket QR code while the app is in Validation mode.

If logged in to your EventsPass account via web browser, then see here on how to View or edit the details of an individual customer or  see here on how to View or edit the details of an individual transaction.