Ordering passes / tickets / credentials from your EventsPass vendor portal

Ordering passes / tickets / credentials from your EventsPass vendor portal

This guide only applies to events where your producer or event organizer has created vendor staff passes. These are tickets that you and/or the staff on your booth will use to gain access to the event you are participating in. If you have received no prior communication about this from your producer or EventsPass, then this may not be available to you, or for your event. 

ARTICLE TABLE OF CONTENTS

  1. Ordering tickets/credentials so they are all sent to one email inbox only 
    1. Watch the tutorial
    2. Read the instructions
  2. Ordering tickets/credentials so that recipients also get a copy to their inbox instantly 
  3. Ordering tickets/credentials so that recipients can collect them via an invitation link to their own email
  4. Why didn't I (or my nominated recipients) receive the tickets/credentials?
  5. What if I need to update registration details or redirect one of my tickets/credentials to someone else?
Jump to the appropriate section by using the 'ON THIS PAGE' links to the right of this page

ORDER TICKETS/CREDENTIALS AND SEND TO ONE EMAIL INBOX ONLY 

Watch the tutorial



Read the instructions

To begin click order credentials/tickets to load the Vendor Portal 'Order Tickets' view.



Note: if this button is disabled then your event producer has not configured any vendor staff passes for this event, and you will not be able to proceed.
Next, select the amount of tickets/credentials you would like to order and click "next" to proceed.



Select which ticket/credential is yours (If applicable). If you are not ordering for yourself, select "I'm not attending/ordering for someone else"
Note: The "select your ticket/credential" box will only appear if you ordered multiple tickets. If you only ordered one the system will progress to the ticket registration page.=
When reaching the below step, if you see an 'Automatic Credential Distribution' setting, then this must be UNCHECKED if want your order delivered to your nominated inbox only.


Please register tickets with the correct information. Registration is required for all tickets where you see the logo circled in red below. . The primary ticket holder on the account is labeled with a head and shoulders icon to the right of the ticket/credential name (shown below with a red arrow)  If you are registering a ticket for yourself the information will be auto-filled from your Vendor Portal (which you can manually update if needed).



Click 'Register/share next ticket' to proceed if you have multiple tickets.

Register the remaining tickets on your order.

You may see an option to ‘Share By’ text or email (shown below in the red box). Please keep these UNCHECKED  if want your order delivered to your nominated inbox only. Note: this function is not available on all events or all ticket types.



Once you have completed the registration steps please click 'Checkout'. 



Then finalize the order process (including making payment, where applicable).

The 'Order Successful' screen will confirm where tickets have been emailed (shown below in red box).



Your tickets/credentials will be sent to your nominated email and look similar to the example below.




 ORDERING TICKETS/CREDENTIALS SO THAT THE RECIPIENTS ALSO GET A COPY TO THEIR INBOX INSTANTLY


      
To begin click order credentials/tickets to load the Vendor Portal 'Order Tickets' view.

Note: If this button is disabled then your event producer has not configured any vendor staff passes for this event, and you will not be able to proceed.

Next, select the amount of tickets/credentials you would like to order and click "next" to proceed.



Select which ticket/credential is yours (If applicable).

Check the enable 'Automatic Credential Distribution' setting (indicated by the red arrow). You will be required to register all tickets that use this setting, but those tickets will be instantly delivered to the nominated recipients at the completion of your order.  



If you are not ordering for yourself select "I'm not attending/ordering for someone else."

Note: The 'Automatic Credential Delivery' setting is not available on all events or for all ticket types.
Note: The "select your ticket/credential" box will only appear if you ordered multiple tickets. If you only ordered one the system will progress to the ticket registration page.

Please register tickets with the correct information. Registration is required for all tickets where you see the logo circled in red below. The primary ticket holder on the account is labeled with a head and shoulders icon to the right of the ticket/credential name (shown below with a red arrow)  If you are registering a ticket for yourself the information will be auto-filled from your Vendor Portal (which you can manually update if needed).

TIP: When you see the 'Instant Share' label like in the example below (indicated by a green arrow), these are the tickets/credentials in your cart that will be shared instantly upon order completion (to the nominated email address for each).



When you begin registering the remaining tickets on your order you will see a message letting you know if "instant share" is enabled on this ticket. (identified below in the red box). The primary email will still receive a copy of all tickets on the order. You can differentiate the primary email/ticket holder by the head and shoulders icon on the left (identified below with a green arrow).

Note: For instant share to send tickets/credentials directly to separate email inboxes all tickets must be fully registered. 



Once you have completed the registration steps please click 'Checkout', then finalize the order process (including making payment, where applicable).



The order is complete once you reach the 'Order Successful' page below.



Once your order is complete all registered recipients will receive their ticket(s) directly in their email inbox. What they receive is as shown below.




The main billing email address you save on the order will also receive a copy of all tickets/credentials included on the order.

Note: This functionality is not available for all events or all ticket types. If you see "Share by Email and/or Share by Text" options above the registration form for a given ticket on your order, this functionality is active and available.



To begin click order credentials/tickets to load the Vendor Portal 'Order Tickets' view.

Note: If this button is disabled then your event producer has not configured any vendor staff passes for this event, and you will not be able to proceed.

Next, select the amount of tickets/credentials you would like to order and click "next".



Select which ticket/credential is yours (If applicable). If you are not ordering for yourself select "I'm not attending/ordering for someone else"



Please register tickets with the correct information. Registration is required for all tickets where you see the logo circled in red below. The primary ticket holder on the account is labeled with a head and shoulders icon to the right of the ticket/credential name (shown below with a red arrow)  If you are registering a ticket for yourself the information will be auto-filled from your Vendor Portal (which you can manually update if needed).



Register the remaining tickets on your order. Please select how you would like to share the ticket collection link with other registered guests by selecting either "Share by Text", or "Share by Email" (shown below in the red box). 

Note: Your event may be configured with access to Email only, Text only, both or neither.  You will determine this at the time of order, by reviewing the options available to you.



TIP: When using the 'Share By' setting, you would only need to register the recipient 'First Name', and 'Email' or 'Mobile.'  (depending on the share method selected). Recipients will be asked to complete the registration on the collection of the ticket.

Once you finish the registration steps and have selected your 'Share By' preference please click 'Checkout'



Once you have completed the registration steps please click 'Checkout', then finalize the order process (including making payment, where applicable).

The order is complete once you reach the 'Order Successful' page below.

At this success page, you may have another opportunity to share tickets/credentials from your order, that were not shared during the registration process (if available for your event). An example is shown below (indicated by the red arrow).




Below is an example of the email that will be sent to your nominated recipients.



The main billing email address you save on the order will also receive a copy of all tickets/credentials included on the order.

Once the recipient clicks the 'COLLECT YOUR TICKETS HERE' link they will be taken to www.eventspass.com where they will be prompted to sign in or create an account to collect the shared ticket.


After completing sign-up/log-in, the recipient will be asked to complete the ticket registration (if registration it was not completed by the person who placed the order). After this, they will have access to the ticket from their own EventsPass account.

Note: once the recipient finalizes the collection process, the ticket ownership is transferred from your EventsPass account to theirs. They then become the owner of this ticket.

WHY DIDN’T I (OR MY NOMINATED RECIPIENTS) RECEIVE THE TICKETS/CREDENTIALS?

If at the end of your transaction it says your tickets/credentials are being withheld (example below), please Contact the event organizer to have this restriction lifted. 



Other reasons you or others on your order did not receive your tickets/credentials could include an invalid email address(es) or selecting the wrong setting during checkout. 


WHAT IF I NEED TO CHANGE A REGISTRATION / SEND IT TO SOMEONE ELSE (AFTER ORDERING)?

You have access to update registration details or send/resend passes from your vendor portal.

 


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