Ordering passes / tickets / credentials from your EventsPass vendor portal

Ordering passes / tickets / credentials from your EventsPass vendor portal

This guide only applies to events where your producer or event organizer has created vendor staff passes. These are tickets that you and/or the staff on your booth will use to gain access to the event you are participating in. If you have received no prior communication about this from your producer or EventsPass, then this may not be available to you, or for your event. 

ARTICLE TABLE OF CONTENTS

  1. Ordering tickets/credentials so they are all sent to one email inbox only 
    1. Watch the tutorial
    2. Read the instructions
  2. Ordering tickets/credentials so that recipients also get a copy to their inbox instantly 
  3. Ordering tickets/credentials so that recipients can collect them via an invitation link to their own email
  4. Common questions and solutions 
Jump to the appropriate section by using the 'ON THIS PAGE' links to the right of this page

ORDER TICKETS/CREDENTIALS AND SEND TO ONE EMAIL INBOX ONLY 

Watch the tutorial



Read the instructions

To begin click order credentials/tickets to load the Vendor Portal 'Order Tickets' view.



Note: if this button is disabled then your event producer has not configured any vendor staff passes for this event, and you will not be able to proceed.
Next, select the amount of tickets/credentials you would like to order and click "next" to proceed.



If you are ordering multiple credentials/tickets select either your ticket, or "I'm not attending / I'm registering for someone else" if that applies. If you are only ordering one item this box will not appear.


Please register tickets with the correct information. Most credentials will have required fields during registration. Any missed fields will turn red and prevent you from moving forward. The primary ticket holder will be at the top of the listed tickets on the left. If you are registering a ticket for yourself the information will be auto-filled from your Vendor Portal (which you can manually update if needed).




Click 'Register/share next ticket' to proceed until all credentials/tickets are registered. Once you have completed the registration steps please click 'Checkout'. 



Finalize the order process (including making payment, where applicable).

The 'Order Successful' screen will confirm where tickets have been emailed (shown below in red box).



Your tickets/credentials will be sent to your nominated email and look similar to the example below.




INSTANTLY SHARE INDIVIDUAL TICKETS FROM AN ORDER WITH OTHER INDIVIDUALS

To begin click order credentials/tickets to load the Vendor Portal 'Order Tickets' view.


Note: If this button is disabled then your event producer has not configured any vendor staff passes for this event, and you will not be able to proceed.

Next, select the amount of tickets/credentials you would like to order and click "next" to proceed.



Select which ticket/credential is yours (If applicable).

Check the enable 'Automatic Credential Distribution' setting (indicated by the red arrow). This checkbox may be enforced by the event organizer, in which case it is selected by default. You will be required to register all tickets that use this setting. These tickets will be instantly delivered to the nominated recipient (email address) at the completion of your order.  



If you are not ordering for yourself select "I'm not attending/ordering for someone else."

Note: The 'Automatic Credential Delivery' setting is not available on all events or for all ticket types.

Please register tickets with the correct information. Most credentials will have required fields during registration. Any missed fields will turn red and prevent you from moving forward. The primary ticket holder will be at the top of the listed tickets on the left. If you are registering a ticket for yourself the information will be auto-filled from your Vendor Portal (which you can manually update if needed).

TIP: When you see the 'Instant Share' label like in the example below, these are the tickets/credentials in your cart that will be shared instantly upon order completion (to the nominated email address for each).



When you begin registering the remaining tickets on your order you will see a message letting you know if "instant share" is enabled on this ticket. (identified below). The primary email will still receive a copy of all tickets on the order. 

Note: For instant share to send tickets/credentials directly to separate email inboxes all tickets must be fully registered. 



Once you have completed the registration steps please click 'Checkout', then finalize the order process (including making payment, when applicable).



The order is complete only after you reach the 'Order Successful' page below.



Once your order is complete all registered recipients will receive their ticket(s) directly in their email inbox. What they receive is as shown below.




The main billing email address you save on the order will also receive a copy of all tickets/credentials included on the order.

INVITE INDIVIDUALS TO CLAIM A TICKET FROM YOUR ORDER USING THE 'SHARE BY' EMAIL/SMS FUNTION

Note: This functionality is not available for all events or all ticket types. If you see "Share by Email and/or Share by Text" options above the registration form for a given ticket on your order, this functionality is active and available. If you share using this method, you will relinquish all ownership rights for that pass/credential/ticket you have shared, once the recipient claims it.

To begin click order credentials/tickets to load the Vendor Portal 'Order Tickets' view.
Note: If this button is disabled then your event producer has not configured any vendor staff passes for this event, and you will not be able to proceed.

Next, select the amount of tickets/credentials you would like to order and click "next".



Select which ticket/credential is yours (If applicable). If you are not ordering for yourself select "I'm not attending/ordering for someone else"



Please register tickets with the correct information. Most credentials will have required fields during registration. Any missed fields will turn red and prevent you from moving forward. The primary ticket holder will be at the top of the listed tickets on the left. If you are registering a ticket for yourself the information will be auto-filled from your Vendor Portal (which you can manually update if needed).



Register the remaining tickets on your order. Please select how you would like to share the ticket collection link with other registered guests by selecting either "Share by Text", or "Share by Email" (shown below in the red box). 

Note: Your event may be configured with access to Email only, Text only, both or neither.  You will see what share options are available to you at the time of order.



TIP: When using the 'Share By' setting, you would only need to register the recipient 'First Name', and 'Email' or 'Mobile'  (depending on the share method selected). Recipients will be asked to complete the registration before they can collect the ticket as their own.

Once you finish the registration steps and have selected your 'Share By' preference please click 'Checkout'



Once you have completed the registration steps please click 'Checkout', then finalize the order process (including making payment, where applicable).

The order is complete once you reach the 'Order Successful' page below.

At this success page, you will have another opportunity to share tickets/credentials that were not shared earlier. (see example below)




Below is an example of the email that will be sent to your nominated recipients.



The main billing email address you save on the order will also receive a copy of all tickets/credentials included on the order.

Once the recipient clicks the 'COLLECT YOUR TICKETS HERE' link they will be taken to www.eventspass.com where they will be prompted to sign in or create an account to collect the shared ticket.


After completing sign-up/log-in, the recipient will be asked to complete the ticket registration (if registration it was not completed by the person who placed the order). After this, they will have access to the ticket via their own EventsPass account.

Note: once the recipient finalizes the collection process, the ticket ownership is transferred from your EventsPass account to theirs. They then become the owner of this ticket.

COMMON QUESTIONS & SOLUTIONS

I see a warning that 'Tickets Credentials are Withheld on This Account' --> SOLUTION

How can I modify the details registered against my ticket(s)? --> SOLUTION

Why didn't I my order arrive / why didn't my contact receive me ticket/credential share? --> Besides the 'Account Withhold Setting', the most common reason for this include an invalid email address(es) or selecting the wrong setting during checkout.  See here for how to manage your previous orders. 

How can I modify registration details / send to someone else? --> SOLUTION 



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