Differentiating 'Registered' and 'Unregistered' tickets (and how tickets can become 'Registered')
Tickets sold through EventsPass can either be 'Registered' or 'Unregistered'.
Differentiating 'Registered' and 'Unregistered' tickets
'Registered' tickets are those tickets that have customer details saved against them already (at minimum a name, contact number, and email). When a customer completes a ticket purchase for example, they must register at least one of the tickets they have purchased (often with their own details).
'Unregistered' tickets are those tickets that do not have customer details saved against them already. These tickets are still valid for event entry.
Circumstances where an 'Unregistered' ticket can become 'Registered'
Tickets become 'Registered' in the following circumstances:
- The ticket purchaser assigns customer details against all tickets before completing ticket checkout
- The ticket purchaser shares specific ticket(s) with other individuals (via SMS or Email) during the checkout process, and those recipients access shared tickets and register the details themselves
- The ticket purchaser loads the web view of the ticket(s) (accessed by the link in the ticket confirmation email), and taps 'Click now to register' against any tickets which have not been registered (these show up in red, see below for an example)
- Anyone with access to an unregistered ticket (e.g. via ticket confirmation email or via a physical printed ticket) can scan the unregistered ticket QR Code with any generic barcode scanner app from their play store, and they will be taken to the ticket web view where they can 'Click now to register'.
- A vendor at your event who is using the LeadGen lead capture app scans a visitor with an unregistered ticket. In this scenario, the vendor captures the customer details, and then that customer's ticket becomes registered (for both your records and for any other vendors at your event who scan that visitor's ticket using LeadGen).
Examples of 'Registered' Tickets
Via the web view of the tickets (accessed by the link in the ticket confirmation email)
Via the ticket confirmation email (note the customer's name listed below the QR code)
Examples of 'Unregistered' Tickets
Via the web view of the tickets (accessed by the link in the ticket confirmation email)
Related Articles
Five tips to help you capture more attendee data over the course of your event
Introduction These tips are for all producers and organizers who want to capture more attendee details over the course of their event. EventsPass is built with flexibility in mind and there are a number of tools available to you, to help drive a much ...Refund a customer's ticket(s)
Refund ticket(s) when you need to return money to a customer. The refund process lets you determine whether the refunded ticket(s) will remain valid for use at your event. Free tickets cannot be refunded, but instead can be voided. See here for how ...Pre-load ticket options onto your physical box office tickets
Introduction Follow this guide if your event requires physical box office tickets with ticket options pre-loaded. Some examples scenarios where this can be used: Your box office is selling a special general admission ticket with a 'bonus show bag'. ...Managing your vendors (passwords, activate, deactivate, re-send invitation email, add a note, provision vendor tickets)
This guide is for how you can manage your vendors that have already been added to your event. To manage your vendors: Log in to your EventsPass account and select your event Click the 'Event Management' tab Click the 'Vendor Options' tab Click the ...Export all customer data from your event
To export all customer data from your event: Login to your EventsPass account, and select your event From your event dashboard, click the 'View Attendees' button under the 'Registered Attendees' tile. Click the 'Actions' button Click the 'Export all ...