If you have elected to add custom questions , these will display after scanning a ticket. You can then proceed in collecting the responses from the attendee. Depending on how you have set up your scanning devices you may ask the attendee the questions and input the responses yourself, or allow the attendee to complete the responses.
Note: Not all tickets that you scan are pre-registered. This means that for some tickets you may also need to capture the essential attendee information including their name, email and contact number. If this occurs, the app will show these fields like the example shown above. This only occurs the first time a visitor scans their unregistered ticket with any vendor or at the box office registration area.
Warning: If you lose internet connectivity during the event, do not worry! If you are logged in to the app, any scanned leads will remain saved on your device until your device can find a connection. Just make sure that you do not delete the LeadGen app (or clear the app cache) before you have had a chance to connect to the internet. The next time you log back into your LeadGen app, your leads will sync to the cloud (or you can manually request this by tapping the ‘Sync’ button).
Once you tap ‘Submit’, the lead is saved to your account and the device will return to the scanning prompt page.
From here you can repeat the process as you continue to engage with more attendees.