Navigating your EventsPass vendor portal

Navigating your EventsPass vendor portal

Accessing your Vendor Portal

Access your EventsPass vendor portal, by signing in from , or by creating an account using the invitation email sent by the EventsPass team (example below) or by the event organizer.
Note: Portal access is strictly controlled by the event organizer. If you believe you should have an invitation but cannot find one, please contact the event organizer for further assistance.

What is the Vendor Portal?

The EventsPass portal is a multi-functional account that allows you to order tickets and/or credentials, manage your LeadGen package, export leads you have collected via LeadGen, and more for an event that your company is exhibiting or participating in.

Note: The numbers on the above picture correspond to the listed descriptions below.

What can you do in the Vendor Portal?

1. Order Credentials/Tickets

From here you can order tickets/credentials to the show you are attending. For instructions on how to order tickets/credentials please refer to the article Ordering Tickets/Credentials Through Your Vendor Portal.

2. Manage Credentials/Tickets

If you need to send/resend tickets on your account or edit the information attached to a ticket you may do so through this function. For a guide on this functionality please refer to the article Manage your previous ticket/credential orders from your vendor portal

3. View Credential/Ticket Allotment

From this tab you will be able to see what your allotment is for various tickets and credentials.  Your allotment is how many of the ticket/credential type the event organizer has permitted your company to order.

4. Export Order History

Download a CSV of all tickets and credentials that you have ordered through your vendor portal. The extract includes the names of those you have registered, what type of pass was ordered, share status of the credential and more. 

5. Activate/Manage LeadGen Package

When you first log into you may be able to activate your LeadGen package, if this has been made available for your event.
If you intend to use LeadGen, your package configuration is incomplete if the status indicates 'INACTIVE' (see below). You will not be able to use LeadGen at your event with this status.

If you are using LeadGen, your package configuration is complete (ready for scanning) if the button changes to 'MANAGE LEADGEN PACKAGE' (see below). When the button changes to this format, you can see how many active device logins are permitted on your account. This number represents how many devices you can be simultaneously logged in to for this event.

6. Export All Leads

Exporting all leads will generate an excel file containing all leads scanned using EventsPass LeadGen app. Learn more: Export your leads
Note: This functionality will not be visible until after you active LeadGen.

View a summary of ticket option redemptions made by your LeadGen account at your event (if applicable).

Note: If you are participating in an event that is configured so that vendors can redeem options from attendees and patrons (for example, a wine show where the wine vendors redeem drink credits from patrons), then you may also see a 'Ticket Option Redemption' button. This button allows you to see the history of redemptions made by your EventsPass LeadGen account (example below).

    • Related Articles

    • Ordering passes / tickets / credentials from your EventsPass vendor portal

      This guide only applies to events where your producer or event organizer has created vendor staff passes. These are tickets that you and/or the staff on your booth will use to gain access to the event you are participating in. If you have received no ...
    • What is LeadGen? What are the benefits?

      What is LeadGen LeadGen is a world-renowned lead capture system allowing exhibitors/vendors to seamlessly capture lead contact details for events where EventsPass is the official ticketing provider.  Amplify event ROI with LeadGen by capturing more ...
    • Export your leads

      Note: If you believe some leads are missing from your export file, then please see here: I cannot see all my leads / where did my leads go? Export leads via the LeadGen scanning app From the main dashboard view in your event, simply tap on export ...
    • Ordering Credentials Through Your EventsPass Vendor Portal

      To begin the ordering process navigate to the order ticket/credentials tab on your vendor portal homepage Next, you will see all the tickets that are available to be ordered via the vendor portal. Select the number of tickets you want to order and ...
    • Top tips to make the most out of LeadGen at your event

      Top Tips 1. Define your lead capture goal Determine what is most important to your business and work backwards from there. For example, some vendors want to maximize the volume of leads, so they may opt to run a competition or special prize drawing ...