FAQs & Troubleshooting
Which devices can I use CheckIn with? Are there any minimum software or hardware requirements?
EventsPass CheckIn is compatible with iOS (Apple) iPad and iPhone devices running iOS version 10 or newer. Download the LeadGen App from the iOS app store by searching for ‘EventsPass CheckIn’. Please note that there are no future plans to support ...
On-Site Troubleshooting Guide: The Check-In App
We recommend that you download, print, and hand out a copy of the On-site Check-In App Troubleshooting guide to ALL staff and volunteers who will be using the app during your event. CLICK HERE TO DOWNLOAD THE GUIDE This guide will address common ...
How to redeem ticket options, vouchers or or coupons from ticket holder tickets.
Please use Ticket Option Check In Mode. See here: Choose the right scanning mode on your CheckIn device
I am scanning a customer's ticket, but it is saying it is invalid. Why?
There are a number of reasons that this may occur: It is not an EventsPass ticket (see here View or edit the details of an individual transaction) The ticket is not valid for use on the current day (please familiarise yourself with 'TICKET VALIDITY ...
How can I just check a ticket without scanning a customer in to the event?
Through the CheckIn app, simply scan the ticket QR code while the app is in Validation mode. If logged in to your EventsPass account via web browser, then see here on how to View or edit the details of an individual customer or see here on how to ...
When I try to scan, the camera does not show up / it is just a blank screen
The most common cause of this is that you have not granted permission for the app to use the camera on your iOS device. Please watch the video below: Alternatively, please see here for relevant documentation from apple: ...
The CheckIn app is struggling to scan tickets due to poor lighting or it being too dark. What can I do?
In this situation, it is recommended that you use the device in 'Hi Def Video' mode, which is available from your settings menu of your CheckIn app. Read more about this mode here. Note: This mode will cause considerably greater battery drain while ...
What happens when the CheckIn app loses internet connectivity?
You require internet connectivity when first signing in to your EventsPass account on the CheckIn app. However the CheckIn app is designed so that it can still operate if you lose connectivity. If you do lose connectivity during your event, the ...