FAQs and Troubleshooting
How can I be sure my transaction went through? How do I finalize ticket payment?
Please watch the below example ticket payment process. Your ticket purchase process is only finalized if you see the 'Order Successful' page. Once you have finalized your purchase and you can see the 'Order Successful' page, the tickets will be ...
How do I create an EventsPass ticket holder account?
Please see here: Navigate your EventsPass ticketholder account
What payment method(s) does EventsPass accept?
This depends on each event, and the payment options supported by the event producer or event organizer. All events support Visa and Mastercard. Some events may also support PayPal and/or American Express. To confirm the options available for your ...
Can my tickets be scanned from my smartphone when I arrive? Or do I need to bring printed ticket(s) instead?
Unless explicitly stated otherwise by the event producer or event organizer, ticket QR codes (the square barcodes accessible from your ticket confirmation email) can generally be scanned at the event entry on your smartphone. When permitted, please ...
There is an issue with my ticket purchase, what should I do?
Please contact the event producer or event organizer who will be able to look up your purchase and discuss potential solutions with you. See here: Contact the event producer or event organizer.
My tickets never arrived / I did not receive a ticket confirmation email
Please start with checking your email spam folder for an email from "noreply@eventspass.com" If you still cannot locate a confirmation email, please contact the event producer or event organizer who will be able to search their event and confirm ...
I have lost my account username or password. How can I find my username or reset my password?
To retrieve your username, go to the inbox of the email in which you originally signed up to EventsPass (or in which you signed up to use with the event you are participating in). Search for an 'EventsPass' email in your inbox and spam folder. This ...
I can no longer attend the event, what should I do?
We recommend getting in touch with the event producer, to see what options are available to you in accordance with their refund and cancellation policy. Please see here: Contact the event producer or event organizer
How can I request a ticket refund?
Please contact the event producer or event organizer. See here: Contact the event producer or event organizer.
Why do some of my tickets display as 'registered' while others are 'unregistered'?
Please see here: Differentiating 'Registered' and 'Unregistered' tickets (and how tickets can become 'Registered')
How can I edit my EventsPass account profile and personal details?
Please see here: Navigate your EventsPass ticketholder account
How will an EventsPass transaction show up on my banking institution?
Generally, the description on the statement from your banking institution will show some combination of "EventsPass" and the name of the event. For example, an event with the name The Portland BBQ & Grilling Fair will most likely display as follows ...